Training

LIGHT DUTY AND BEGINNER TOW OPERATOR TRAINING ONLINE

ERSCA’s main goal is to help you access professional, quality tow operator training, no matter your location. Whether you have new hires who’ve never touched a control handle, or seasoned veterans looking to brush up on safety and technique, we have you covered.

ERSCA Online Light Duty Training Logo

Date: May 4th-6th

Class Registration Open

For pricing please contact us through email at staff@ersca.org

Online Light Duty Training





ERSCA is proud to announce a new era of professional Light Duty tow operator training online. This isn’t your ordinary course where operators sit down and watch videos. When you register  for our course, you’ll immediately receive the comprehensive ERSCA Light Duty Training Manual and instructions on joining the course from your computer or tablet. On class day, login and be met by our live instructor who will guide you through three days of certification-level curriculum, question & answer sessions, and detailed hands-on videos.

Benefits of ERSCA Online Light Duty Training:

  • No travel for training! Students take the course for 3 days from 8am-1pm at home or at the shop.
  • ERSCA Light Duty Certificate granted after passing test.
  • Live instructor is there actually teaching the curriculum and answering student questions.
  • Mix of live classroom instructions and detailed hands-on videos.

ERSCA Online Light Duty Training Covers:

  • Safety / Professionalism / Safe Driving Practices / Truck Inspection / Truck Maintenance / Chains / Hooks & Attachments / Winches / Wire Rope / Towing & Recovery / Ratings / Safe Towing Capacity / Dollies / Drivelines / Car Carriers / Jump Starts / Fuel Delivery / Tire Service / Basic Recovery / Recovery Booms / Snatch Blocks / Scene Management / Hazardous Materials / Hybrid and Electric Vehicles / & MORE!

Register today by clicking the button under the class date. If you’re an ERSCA Member, be sure to click the Member Registration link. You’ll be asked for student information (DL#, personal email, etc) after purchase. All Member price purchases will be verified.

 

Please see requirements and guidelines by expanding the line below:

Online Light Duty Training Help & Requirements

ERSCA Online Training Student,

Thank you for your interest in ERSCA’s Online Light Duty Training! To join us online for class, we have some basic requirements for your technology and attendance.


BASIC REQUIREMENTS & STUDENT REGISTRATION

  • A device with a front-facing camera, microphone, reliable internet connection, and uninterrupted power supply (can be plugged in for all 5 hours). We highly recommend using a desktop or laptop computer for the optimal training experience. If your company has multiple students registered for the class, they MUST use separate devices in separate locations/rooms. Students may not take the course near each other!
  • A personal email account for each operator enrolled in the course.
  • Download of Webex application (see “Getting Started”) on the device the student will be using during all three class days. Students must download the app well in advance of the class so that it is ready and set up to go on class mornings.
  • Uninterrupted, on-camera attendance for three days, five hours per day (8am-1pm).
  •  State or govt. issued driver’s license, which the student will be asked to display to the instructor on their camera for
    attendance verification purposes.

GETTING STARTED: Students Must Prepare Ahead of Time!

  • Download the Webex Meetings application on the device you will be using for the class: Windows/PC/Mac, iOS, Android. Different devices may be used from day to day, however, be sure to login with the same registered account (see next point)
  • It’s up to you whether you want to create a Webex account during setup of the application, however, if you do, your settings will be saved and ready for you each time you join class. Once your account has been created, you can test your camera and microphone at www.webex.com/ test-meeting
  • After we receive your personal email address from the purchaser of the class seat, you will receive an automated email to that address with the  information needed to join on class days. Consider that email your key to the class- without it, you will not be able to get in, so make sure you keep it saved for later. The automated email will contain a link that you’ll simply need to click at the start of class times (provided you’ve already  downloaded the application and set up your account).

ON CLASS DAY

Students will be able to join the class at 7:15am PT on each class day.

  1.  Open your personal email client and find the email that you received to join the class. Click the link included there to join.
  2. This will open an alert in your browser (or tablet) that Webex needs to launch. Click Launch.
  3. The Webex application will open and you will be able to check your camera/audio settings and join the meeting immediately, providing you have followed the “Getting Started” account setup instructions. If not, you will need to sign in or provide the “Meeting ID” and password.
  4. Once admitted to the class, you will be greeted by an ERSCA instructor and asked provide your driver’s license. Simply hold your DL up to the camera of your device for the instructor to verify your identity.
  5. At 8am PT the class will get underway. Please review the following section for what to do during the class hours.

DURING CLASS

Please follow all the guidelines set forth here and by your instructor during class hours. If you have any questions for the instructor during class, just use the virtual “Raise Your Hand” feature and we will grant you audio privileges to ask your question aloud. You’ll also be able to chat privately with our co-instructor during the class if you have a quick question you don’t want to ask the instructor aloud. We’ll go over how to do those things and more below.

General Conduct

  • After checking in with the instructor, you will be muted and we ask that you remain muted on your device for the duration of the class, except when asking questions or being directly addressed by the instructor. Admin does have the ability to mute you in case you forget.
  • You must keep your video camera on and be visible at all times during instruction.

Using Webex Meetings

  • To familiarize yourself with the Webex Meetings platform, click here. This will open up a meeting
    with just yourself.
  • There are a few ways in which you can interact with the ERSCA Insutructor(s), during the class:-
    • Raise Your Hand (public): once you’re in the class, you can click/tap “Participants” to view everyone in the meeting and the host (ERSCA). Find/hover over your name. A “raise hand” icon will appear- click it to get our attention. If you no longer wish to ask your question, simply click the icon again.
    • Chat With Host (private): while in class, click “Chat” and enter your message to admin. We will answer you as soon as possible.

TESTING

  • Testing will begin at the conclusion of instruction on Day 3.
  • Please use our provided Answer Sheet to record your test answers:
    • Fill in online in real time with test. Click here.
    • Print Answer Sheet to fill in during testing (you can then scan or photograph your test and upload it here)
  • After completion of the test, please scan or photograph your answer sheet and upload it using the button on this page. You may also email (staff@ersca.org) your answer sheet back to us. This must be done immediately at the completion of the exam. Answer Sheets sent in with a large time gap between end of testing and submission may be disqualified.
  • It is vital that you remain muted during testing and that you are ALONE when providing answers. ERSCA has multiple proctors watching the testing to assure compliance with the rules. Cheating will not be tolerated!

The 50-questions in the certification test will be asked aloud by the instructor, and displayed visually in the classroom. We will give everyone time to answer the question before moving on.

POST-CLASS

Test results will be emailed within two weeks of class conclusion, and certificates will be mailed out shortly thereafter.

QUESTIONS?





New Operators will learn the basics of towing in the following areas:

SAFETY • PROFESSIONALISM • SERVICE CALLS • TOW TRUCK ANATOMY • BASIC TOWING PROCEDURE

Online Training for Beginners & New Hires

This course is produced by the California Tow Truck Association and the Emergency Road Service Coalition of America. Available for purchase nationwide! Bulk discounts are available: buy one seat for $50, get 3-9 seats for $40/each, or 10-50 seats for $30/each. Call for larger packages. For help, visit the FAQ section at the bottom of this page.

New Operators will learn the basics of towing in the following areas:

• SAFETY • PROFESSIONALISM • SERVICE CALLS • ANATOMY OF A TOW TRUCK • BASIC TOWING PROCEDURE •

The Intro To Towing course consists of 5 videos, covering the above topics, and corresponding quizzes at the end of each section. Students must pass each quiz to move on to the next section. When finished, they will receive a certificate of completion, and a study guide; you’re able to track their progress along the way!

Intro To Towing was created by industry professionals and instructors with 120 years of combined towing experience, and fills the gap for owners between hiring and sending drivers to hands-on training. Drivers who take this course will show up to training with an existing understanding of the basics, giving them more confidence that he or she will be able to thrive in their job. To anyone who’s ever asked: “How do I hire and retain the best drivers for my company?”, this is your solution! Thank you to  for their support of this program! 

Download our  to see how everything works!

Intro To Towing Frequently Asked Questions

Q: Who do I contact for support?
A: If you need help with purchasing or managing your account, download our , email us, or call 916-617-2882.
Q: I don’t have any brand-new folks, but I do need Light Duty training. Is that available from ERSCA? 
A: Yes! Scroll back up and check out the ERSCA Online Light Duty Training program.
Q: Do I have to be a CTTA or ERSCA Member to purchase? 
A: NO. However, the greater our respective Membership numbers, the louder the voice of the towing industry becomes! Learn more about becoming a Member today:    
Q: Do you offer bulk discounts for class seats?
A: Yes! The pricing for this course is: x1/$50, x3-9/$40 each, X10 or more/$30 each. This pricing is automatically reflected in your cart.
Q: How long does this course take to complete?
A: Video content runs 53 minutes, with each quiz taking 5-8 minutes to complete. Estimated total time for completion: 1.5 hours.
Q: Will my drivers receive a certificate once they complete the course?
A: They will! Each section (video, quiz) must be completed in order. Once complete, the employee will have access to their certificate and a study guide.
Q: How long are my registration codes active for?
A: Your registration keys will expire 12 months from your initial purchase date.
Q: Am I able to track my drivers’ progress?
A: Yes. Under “My Account” you will see a user completion report.
Q: Does completing this course give any certification with local law enforcement?
A: No. This class is meant to fill the gap between hiring a driver and sending them to hands-on training, giving them the confidence to succeed. Drivers will need hands-on training to be fully knowledgeable in their work.  to learm more about CTTA Training & Education.