Greetings to all of my fellow emergency road service providers. As you may know we just held our election at our annual membership meeting, just in case you were not able to attend here is the scoop on some of the critical happenings in 2017 and the start of 2018. First, yours truly, (Craig Baker)…

Servicing your motor club customer today requires an efficient business model. Your machine has to be well oiled to meet the demands of volume and customer expectations. Many of the motor clubs perform customer service surveys to let know how they are doing and of course you end up being the most important part of…

Back in 2015, a federal court declared that California Civil Code section 1748.1, which bans businesses from charging surcharges on credit card purchases, was unconstitutional and unenforceable.  As a result, the ban on surcharges was lifted and California retailers, including tow companies, are free to offer dual-pricing.  Thus, you can charge one price for customers…

After two years of negotiations, the California Legislature passed a 10-year, $52 billion transportation funding bill, SB 1 (Beall), on April 6th, which will raise $5.2 billion annually to fix the state’s roads and highways.  While the bulk of this money will come from diesel and gas tax increases, UCMCS is pleased to let you…

Since California’s law prohibiting cell phone use while driving was amended last year with AB 1785, there has been some confusion about which devices towers are allowed to use while driving. The towing industry has worked with the CHP to help identify the parameters of Vehicle Code 23123.5. Accordingly, the CHP has notified their enforcement…

As of April 1, 2017, the “Lead Acid Battery Recycling Act” goes into effect, which requires that anyone, including a tow company, who sells lead-acid batteries in California (a “dealer”) collect a $1 California Battery Fee from a customer for each battery sold. The dealer must pay the collected fee to the California Board of…